Repair Shipment & Freight

If you have any concerns about product performance, follow the steps below:

1. Contact the MAOT dealer from whom you originally purchased the product.

2. Visit www.maotaudio.com for complete contact information.

3.If there is no MAOT dealer within a reasonable distance, call us at +86 0752 2856606 to begin the service process.

1. Contact & Registration

Provide product details, proof of purchase, and a description of the issue.

2. Initial Troubleshooting

The seller or a technician will help diagnose the issue and determine whether service is required.

3. Inspection & Service

Send the product to the designated service location as instructed. If charges apply, we will provide a quotation and proceed only after your approval.

4. Product Return

Once service is complete, the product will be returned to the agreed address.

5. Reinstallation & Inspection

Have the product reinstalled and tested by a qualified professional.

Before sending in for repair, please confirm the shipping method and cost arrangement. For product quality issues covered under the free warranty, MAOT shall bear the necessary round-trip shipping fees. All other cases shall be handled in accordance with applicable laws and the warranty policy. Cross-border shipment must be confirmed in advance.